Qualtrics Compass Extension in Chrome with OffiDocs

DESCRIPTION

Qualtrics Compass provides in-the-moment contextual guidance to agents when they are live on a call, including suggestions for next-best actions specific to the interaction that just occurred.

Our intelligent guidance uses NLU-based, speech analytics to distill insights from 100% of conversations - including historical data- to understand emotion, intent, and effort of each interaction.

It also analyzes that data to understand reasons for conversations, resolutions, and drivers of loyalty and churn

Additional Information:

- Offered by Qualtrics LLC
- Average rating : 0 stars (hated it)
- Developer This email address is being protected from spambots. You need JavaScript enabled to view it.

Qualtrics Compass Extension web extension integrated with the OffiDocs Chromium online