CXone Agent Browser Extension in Chrome with OffiDocs

DESCRIPTION

NICE CXone Integrated Agent allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality.

Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product.

Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include: - A single inbox for all interaction handling, independent of the channel - The ability to manage multiple interactions at a single time - View contact details, history, associated channels, and all current activities for the contact on a single contact card - Ability to see previous interactions that have been handled by the agent - Search for agents, skills, teams, and address books to initiate outbound interactions - Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

Additional Information:

- Offered by agentupdates
- Average rating : 5 stars (loved it)
- Developer This email address is being protected from spambots. You need JavaScript enabled to view it.

CXone Agent Browser Extension web extension integrated with the OffiDocs Chromium online